Return & Exchange Policy

At Elai Platter, we take great care to handcraft fresh, preservative-free food products. Please read this policy carefully before placing an order.

Cancellations
If you wish to cancel an order, please email us at contact@elaiplatter.com or call us at  +91 9360040001 within 24 hours of placing your order. If the order has already been dispatched, we will not be able to cancel or refund it.

Returns & Refunds
Due to the handmade and perishable nature of our products, we do not accept returns or exchanges. However, we may offer refunds or replacements only under the following circumstance:

-       You received the wrong product (photo proof required)

If you experience any such issue, please reach out to us within 48 hours of delivery.

If your packaging appears tampered with or damaged upon delivery, please:

-       Take clear photos or videos of the package before opening it.

Email the proof to contact@elaiplatter.com within 24 hours of delivery.

Each claim will be reviewed on a case-by-case basis, and a resolution may be offered at the discretion of Aryoma Wellness Private Limited within 5 days of the issue raised. 

For any concerns, you may also reach us at +91 9360040001

Minimizing Waste
As a brand rooted in sustainability and food integrity, we strive to minimize waste. Each product is made in small batches with care. We kindly request your understanding in avoiding returns that could lead to food wastage.